Warranty
This warranty applies to physical goods and services purchased from SG Sunshade Guru. The warranty period is stated on the official invoice.
Warranty shall not apply under the following circumstances:
1) If the Customer has not complete the payment of the outstanding amount to the Company.
2) If the Customer has alter or create any unauthorized modification or damage to or tampers with the products installed.
3) In the condition of normal wear and tear of the products.
4) Exterior surfaces of the damage such as paint wear off, dents, scratches or crack to the internal or external part of the products, that does not affect the normal functioning of the products.
5) If the repairs to the products have been carried out by other individuals or companies, without the knowledge and consent or authority of the Company.
6) Any loss or damage to the products resulting from any act of negligence, not caused by the Company or their employees.
7) Any loss or damage to the products resulting from an act of god clause.
If you have any queries on the warranty, please contact us via email at sales@sg-sunshadeguru.com.
Care & Maintenance
Keeping it clean
To keep your awnings in the best possible condition you need to clean them thoroughly and regularly. Hosing down your awnings can suffice to get the grime and debris off of them that is likely to amount over time, along with a quick wipe down with a brush on both sides with a soft cleaner.
Spotting and fixing tears
As with a lot of things, if you catch signs of it early and act fast you can avoid catastrophe and difficulty further down the line. Just so with tears in your awnings. Giving your patio awnings a quick once over every so often to look for any areas where the fabric is weakening, or god forbid any tears have already formed, and seeing to them early can prevent larger, irreparable tears from forming. Patch any small tears you find in the fabric and be sure to trim back your plants and shrubberies so that they don’t pose a tear risk to your awnings.
Storage
Maintaining your awnings takes special care, and because they’re going to be exposed to the elements for the a large part of the year you’ll need to take care to protect them from the harsher conditions of winter, particularly so as you will be unlikely to use your patio in the colder months. If your awnings are retractable, rein them in to protect them, but if not you will have to slide out your awnings and fold them away. However, in storing your awnings you will have to keep an eye out for mildew forming.
Mildew Management
You should always check your patio awnings for the buildup of mildew hidden away in the folds. Because you’re probably going to store your awnings in the winter when there is more moisture in the air, and during this time your awnings will be folded up, it will make for the ideal habitat for mildew to grow. Be sure to check over your awnings regularly to nip any mildew growths in the bud. Moreover, you should avoid storing your awnings in plastic bags as these provide mildew with ideal conditions for mildew to grow because they trap moisture excellently.